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Help with digital downloads

As soon as you complete an online payment, (or when your bank transfer comes through), a confirmation email is sent containing a link to download the product. The link is valid for 30 days.

Once you receive this link, click it to download.

Once downloaded, find this file on your computer (or phone). Follow the instructions for the appropriate device below.

To extract files on a Windows computer

  1. Locate the zipped folder that you want to unzip (extract) files or folders from.

  2. Do one of the following:

    • To unzip a single file or folder, open the zipped folder, then drag the file or folder from the zipped folder to a new location.

    • To unzip all the contents of the zipped folder, press and hold (or right-click) the folder, select Extract All, and then follow the instructions.

To extract files on a Mac computer

  1. To Unzip (expand) a compressed item: Double-click the .zip file.

  2. The unzipped item appears in the same folder as the .zip file. If you want to, you can delete the .zip file.

Note: If you can’t open the .zip file, make sure you have enough space on your Mac for the unzipped item.

To extract files on a iPhone/iPad

  1. Launch the Files app on your iPhone or iPad.

  2. Find the zip file that you want to uncompress.

  3. Press and hold on the zip file, then select Uncompress from the contextual menu.

  4. The uncompressed files will be saved in the same location as the original zip file, which is now safe to delete.

 

To extract files on a Android device

  1. Go to the Google Play store and install Files by Google.

  2. Open Files by Google and locate the ZIP file you want to unzip. 

  3. Tap the file you want to unzip. The list of files in the compressed ZIP folder appears.

  4. Tap Extract to unzip the file. After the files are extracted, a list of the unzipped files displays.

  5. Tap Done.

If you have any issues with accessing your digital download or can't unzip your files, please contact me.

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