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Check out frequently asked questions below, search our website, or contact me.

What are your payment options?

You can pay for your order via direct bank deposit (New Zealand customers only) or credit/debit card. Credit/Debit card payments can be processed through either Stripe or PayPal. If you pay via bank deposit items will be shipped after payment is cleared. This can take up to 3 business days.

What is your return policy?

You can find information on our return policy here. If you have issues with your order, please contact me.

Do you do custom organisation?

Yes! I can create custom print-your-own (digital) organisation labels/cards for most thread brands. If you would like to discuss this please contact me.

Do you do wholesale?

Yes I can do wholesale. If you would like to purchase a larger quantity of one of my designs or order a large quantity of a custom design for resale, please contact me. 

How accurate are your thread colours?

All my printed stickers are printed through a professional printing company to ensure the most accurate colour match possible. I aim to get the colours as accurate as I can, however due to the limits of printing, within a printable colour gamut, some variation from the thread colour may occur. For certain thread colours that are unprintable using standard CMYK inks (e.g. neons) the cost of reproducing them accurately with special inks would go beyond what I think is reasonable for my customers to pay, and so I have chosen the closest printable approximation. 

 

With the digital PDF downloads the colours are created using RGB colours for an approximation of the actual thread colour. This is not a perfect match for every thread and the printer/paper you use will impact how these look once printed. Modern printers are very good at converting colours for print, but, as with my printed stickers, there are certain colours that that cannot be reproduced by the standard inks they use. As a general rule, what you see on the screen (RGB) will differ from what prints (CMYK). For more information on CMYK printing click here.

How do I download my digital product?

As soon as you complete online payment, (or if paying via bank deposit once this is confirmed), a confirmation email is sent containing a link to download the product. The link is valid for 30 days. If you need this resent, please contact me.

All downloads contain multiple files in a zipped folder.  If you need help unzipping your files, please see the information here.

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